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运用聊天机器人客户服务的十大世界品牌

过去的聊天机器人Chatbot由于不能主动处理各种语境,在大众眼中更多的是它们的娱乐功能,然而,自从有了机器学习的加持,再加上近年来机器学习行业的迅猛进步,让聊天机器人终于真正能为人类服务了。这里的十个世界品牌的聊天机器人客服已经完全胜任了各自工作,预计很快就会有越来越多的企业采用聊天机器人客服。

十大世界品牌中,Facebook Messenger的聊天机器人占了统治地位。这些聊天机器人可以为客户点餐,定机票,约出租车等等。当然,最多的用途是相当简单直接的信息推送,比如Spotify推送适合用户的音乐列表,华尔街日报推送股价和要闻。其中,星巴克APP上的点餐机器人可以非常容易地帮你选择饮料和食品,并告诉你完成时间和价钱,无论你是用语音还是短消息文本命令。

 

原文链接:https://medium.com/

原文抄录:

10 Real Examples How Brands are Using Chatbot for Customer Service

Larry Kim

Businesses and brands are using chatbots in lots of exciting ways.

You can order food, schedule flights, and get recommendations for pretty much anything you can think of.

We’re still in the early days, but all the latest chatbot statistics all say the same thing: adoption is growing.

So which brands are already making the most of chatbots to delight their customers?

Here are 10 examples.

  1. Starbucks
    Starbucks makes it ridiculously easy to place an order your favorite drink or snack, whether your prefer using voice commands or text messaging. The chatbot will tell you when your order will be ready and the total cost. You can find Starbucks’ chatbot inside the Starbucks app (for iPhone, Android, and Windows).

  2. Lyft
    You can request a ride from Lyft via chat (Facebook Messenger and Slack) or voice (Amazon Echo). The Messenger bot will let you know the current location of your driver and show you a picture of the license plate and car model. In Slack, you can simply use slash commands (e.g., /lyft home).

  3. Fandango
    Fandango’s Facebook Messenger bot lets you watch movie trailers, find local theaters, and see what’s trending this week. Simply enter your city or ZIP code, and the chatbot will show you what’s playing nearby, when, and send you to a page where you can buy tickets.

  4. Spotify
    Spotify’s Facebook Messenger bot makes it easy for its customers to search for, listen to, and share music. Once you get started, you’ll get playlist recommendations based on your mood, what’s your doing, or any genre of music you want.

  5. Whole Foods
    Regardless of whether you’re at a store shopping for groceries, you can always search for recipes with the assistance of the Whole Foods bot on Facebook Messenger. One of the coolest parts is you can search by an emoji to get those recipes, and it also lets you filter recipes if you have special dietary needs.

  6. Sephora
    You can get all kinds of makeup tutorials if you chat to Sephora on Kik. This personal assistant will also help you by providing product reviews and ratings when you’re shopping in a store.

  7. Mastercard
    Mastercard’s Facebook Messenger bot makes it easy for customers to check on account transactions (e.g., just ask “how much did I spent on restaurants in May?”). With Masterpass, customers can also now buy from Mastercard partners like FreshDirect, Subway, and the Cheesecake Factory.

  8. Staples
    For customer service, Staples tries to make everything easier with its intelligent Easy System, done in partnership with IBM’s Watson. Staples’ Facebook Messenger bot can answer common customer questions, which tend to be about orders — tracking and returns — and whether specific items are in stock.

  9. The Wall Street Journal
    The Wall Street Journal chatbot makes it easy to stay on top of big news and stock quotes with Facebook Messenger. You can also customize alerts. Simply type in some commands and you can get company information and key financial metrics, compare companies, and get live stock quotes.

  10. Pizza Hut
    Pizza Hut customers can easily order pizza for delivery or carryout from Facebook Messenger or Twitter. Customers can also reorder their favorite pizzas, ask questions, and see current deals.

Originally posted in: Inc.com

 

 

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